Return & Refund Policy
Return & Refund Policy
Thank you for supporting my artwork.
All prints are produced on demand after an order is placed. Because of this production method, returns and exchanges are only possible in certain situations.
Damaged or Defective Products
If your order arrives damaged, defective, or with a printing error, please contact me within 7 days of receiving your order.
Please include:
your order number
a photo of the damaged item
a photo of the packaging
If the issue is confirmed, a replacement or refund will be provided at no additional cost.
Wrong Item
If you receive the wrong item, please contact me within 7 days of delivery. The issue will be resolved with either a replacement or refund.
Returns for Change of Mind
Because each print is produced specifically for your order, returns or exchanges due to change of mind, incorrect size selection, or personal preference cannot be accepted.
Lost Packages
If a package is lost in transit, please contact me and I will work with the shipping partner to resolve the issue.
Shipping Delays
Delivery times may vary depending on your location and the shipping carrier. Delays caused by customs, postal services, or other external factors are outside my control.
Contact
If you have any questions regarding your order, please contact:
Email: daniela.pilzdistefano@gmail.com